Order & Return Policy
Order & Return Policy
Our checkout process is always secure. All transfer of your payment information, including credit card handling, is done through a secure server.
- Free shipping on orders over $99.00. Other shipping rates are as follows: $5.95 Shipping fee for orders $.01 to $40.00. $7.95 Shipping fee for orders $40.01 to $98.99. Most items are in stock and shipping UPS ground
- Tax collected only for the state of New York
- All items may be returned unused with a 30 day return privilege, excluding closeouts
- A 20% restocking fee is assessed on all returns for refund
- A 10% restocking fee is assessed on store credit or exchange
- Initial defects will be replaced at no charge if reported within 48 hours of delivery. We cannot warranty user damage
- Returns must be shipped Pre-Paid. Call customer service, 800-309-4439, for a Returns authorized number before shipping back Orders & Returns
- All orders are not to be combined with any other offers, coupons or prior purchase
- Shipping is available in the United States only.
- 100% of our shipping is handled by UPS
Ready for a Cleaner, More Convenient Home?
Whether you’re installing a new system, upgrading to a Hide-A-Hose, or need fast, reliable repairs, our team is here to help. We work with all major central vacuum brands and provide honest recommendations tailored to your home and needs.
Get in touch today for expert guidance, a quote, or to schedule service—we make the process simple from start to finish.
